Customer Service
If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 9 a.m. to 5 p.m. EST. Call toll-free at 800-876-1699.
How to Order (Credit Card) or PO, purchase a Gift Certificate
Credit card purchases can be made through our secure checkout using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as "IDAmerica." Please note that we will request authorization on your card for the order total at the time of checkout, but will finalize charges for items as they are shipped. This may result in multiple charges to your statement equaling the final order total. If individual receipts per transaction are required to reconcile your account or submit expenses for reimbursement, please contact Customer Service. The full order total may appear as unavailable on your account during the pre-authorization period, depending on your bank. Please contact your financial institution for questions regarding their pre-authorization procedures.
If you prefer, you can also order by phone by calling Customer Service at 800-876-1699.
When will I receive my order? (Fedex)
You can expect in-stock items to ship within 24 - 48 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:
For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.
International orders will ship weekly from IDAmerica.
How do I apply my gift certificate for payment?
Enter your gift certificate number at checkout to apply it to your order. If your order total exceeds your certificate amount, an alternate form of payment will be required for the balance accordingly (See How to Order details). If your order total is less than your certificate amount, any unused balance will remain available for future use until the date of certificate expiration. Keep in mind when shopping that your merchandise total does not include tax and shipping.
Having trouble applying your gift certificate? Check to be sure you are entering the certificate code exactly as it appears, including all capitalization and punctuation accordingly, and that the certificate has not expired. If you continue to experience challenges, please call us at 800-876-1699.
Taxes
Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.
Security
IDAmerica employs a 256-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.
Supported Browsers
The following browsers are compatible with this store: Internet Explorer version 11 and above. Latest versions of Google Chrome, Firefox, Opera, and Safari.
How do I update my billing/shipping address or other account information?
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.